Contacting Pulsz Casino
Most account questions at Pulsz are answered by a written ticket, which keeps the email trail you may need later. Phone is reserved for payment and verification issues, where a real-time check on the agent's side helps. We recommend choosing the channel by the kind of problem, not by who feels faster in the moment.
How to Reach the Pulsz Team
Three direct channels are available around the clock. Payment queries are routed to a dedicated US line; everything else goes through email or the in-account help form.
| Channel | Use it for | Where to start |
|---|---|---|
| Phone (24/7) | Payment issues, failed purchases, redemption status, urgent KYC blocks | +1 (424) 371-7304 |
| General questions, account changes, marketing opt-out, GC/SC balance disputes | [email protected] | |
| In-account Help Center | Anything tied to your specific account — fastest match on your transaction history | My Account → Help |
What to Include in a Ticket
A useful ticket arrives with five items already filled in: registered email, account username, exact date and time of the event, the dollar amount or SC count involved, and a screenshot of the relevant screen. Tickets missing those usually trigger a back-and-forth that adds 24 to 48 hours. Documents for KYC are never accepted by email — they go through My Account → Verify your account for security reasons.
Response Times to Expect
Phone is answered within a few minutes during US daytime hours and around 10 minutes overnight. Email replies arrive within 24 to 72 hours depending on queue depth; KYC reviews are usually within 48 to 72 hours after documents are uploaded. Redemption status questions are answered fastest when you include the redemption ID from your account history.
Registered Operator Address
Yellow Social Interactive Limited, company number 119215. Registered office: 2 Irish Town, Gibraltar, GX11 1AA. For legal notices and formal disputes, see our complaints page and our terms; for privacy questions, our privacy policy lists the data protection contact path.
21+. Pulsz is a social casino for entertainment only — no real-money gambling, no purchase necessary to play or to win prizes. Set purchase limits, take a cooldown, or self-exclude inside My Account. Free, confidential help: ncpgambling.org or call 1-800-GAMBLER. Operated by Yellow Social Interactive Limited, Gibraltar.